Accessibility is for everyone. This module proposes a holistic view on accessibility overcoming the idea that this area of work primarily relates to physical barriers and the world of disabilities. Firstly, it will explore the driving forces that are encouraging heritage organisations to work on accessibility more structurally and how accessibility can benefit the experience of visitors/users more both on site and online. Drawing on recent theorisation of accessibility in the heritage field and a selection of best practices, the module will show how diverse barriers can be identified and removed. Ultimately, the module will tackle the managerial dimension of accessibility outlining how the circularity of design can implement its practice in cultural organisations. 

Key Take-aways

  • Accessibility is a complex sphere and needs to be understood holistically (not only in relation to physical accessibility and disabilities). 
  • Best practices and approaches to identify and remove barriers in heritage organisations. 
  • The managerial dimension of accessibility and how design can support its processes. 


Nicole Moolhuijsen is a PhD researcher at the University of Leicester (School of Museum Studies) and a heritage consultant with over 10 years of experience. Her practice focuses on accessibility, interpretation, and their organisational aspects in heritage organisations. Her current research looks at the agency of culture in connection to gender and sexual diversities. She has been Research Fellow at the Department of Management at Ca’ Foscari University of Venice. She is board member of ICOM International Committee of Fine Arts Museums.

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